General Instructions
Doseen Jewelry is committed to complete customer satisfaction. Doseen Jewelry takes pride in the quality and workmanship of our merchandise manufactured in our state of the art facility, and we are confident that you will be completely satisfied.
Most of our products are manufactured and custom made per customers’ choices. No return or exchange will be done for any custom made products, and will be done only for ready-made products.
Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Doseen Jewelry is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Please fill the form found in Return Request and we will send you our representative to pickup the product from address you provide,
Doseen Jewelry will process your return/exchange upon receipt of the package. Doseen Jewelry must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 7-days period.
Return Policy
If you decide to return your purchase made online for any reason at all; Doseen Jewelry will refund that purchase within 7 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box.
Exchange Policy
All exchanges must be accompanied by the original sales receipt. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box. Any item may be exchanged within 14 days. Shipping costs will be paid by customer.