These terms and conditions apply to Doseen Jewelry website located at https://jewelry.doseen.net/. Please read these terms and conditions carefully.
BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Product Availability
All of our jewelry is custom designed and manufactured on site in our Jeddah, KSA facility. If you are interested in a piece that is currently on back order, please call us and we can tell you when the item will be available. Because this jewelry is made here in our facility, there may be a 1-4 week delay before the piece can be shipped. If you have any questions, please do not hesitate to contact us.
Information on our website
At Doseen Jewelry, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
Privacy Policy
Please refer to our Privacy Policy for information on how Doseen Jewelry collects, uses, and discloses personally identifiable information from its customers.
Return & Exchange Policies
Please refer to our Return Policy for information on methods, conditions, and limitations of return and exchange any of purchased products.
Shipping Policy
Handling Time:
For items that are in stock, we will need 3 to 5 days to process your order.
All custom orders will be shipped the following day your order is completed.
Restrictions:
All orders must be shipped to a residence or business address with a valid signature upon delivery. No other exceptions allowed.
Limited Warranty
Doseen Jewelry’s guarantee is simple and straightforward. If something is wrong due to faulty workmanship, we take care of it. It’s a fair way of doing business. That being said, precious metals erode and stones can become damaged over time. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. Any work performed by a jeweler other than Doseen Jewelry automatically voids the warranty. THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.